How to Register a K-Electric Complaint and Track It

K Electric Complaints 1


You can register a K-Electric complaint through the KE Live App, WhatsApp, SMS, phone, email, or a Customer Experience Centre. Keep your 13 digit Account Number ready and save the complaint reference number after registration. You can use it to follow up if the issue is not resolved.

Whether you live in Gulshan e Iqbal, North Nazimabad, Clifton, DHA, Malir, Korangi, or another part of Karachi, use K-Electric’s official complaint channels for billing, power supply, and other service issues.

Register a Complaint Through the KE Live App

The KE Live App is a convenient option because you can manage your electricity account, submit service requests, and explore available K-Electric bill payment methods from your phone.

To register an issue:

  • Open the KE Live App and sign in.
  • Select your K-Electric account.
  • Go to the complaint or service request section.
  • Choose the relevant issue.
  • Enter the required details and submit your request.
  • Save the complaint reference or tracking information for follow up.

Register a Complaint on WhatsApp

K-Electric provides a WhatsApp self service channel for customers.

WhatsApp number: 0348-0000118

Save the number and send “Hi” to start. Follow the menu and select the relevant option for your issue. Keep your 13 digit Account Number available because it may be required to identify your connection.

Use only the official number listed by K-Electric and do not share passwords, PINs, or other unnecessary financial information.

Register a Complaint by SMS

K-Electric customers can use the 8119 SMS service for technical complaints.

If your mobile number is already registered with K-Electric, send: COMP to 8119.

If your mobile number is not registered, send: COMP [space] 13 digit Account Number

Example: COMP 0400012345678

To register your mobile number for future SMS services, send: REG [space] 13 digit Account Number to 8119.

Call the K-Electric Complaint Helpline

For customer complaints and queries, call: 118 or (021) 99000

Explain the problem clearly and provide your Account Number when requested. Write down the complaint reference number given by the representative.

For dangerous situations involving sparking, damaged electrical infrastructure, or broken wires, contact 118 immediately and keep a safe distance from the affected area.

K-Electric confirms 118 and 99000 as customer contact channels in its official materials.

Submit a Complaint by Email

You can also contact K-Electric at: [email protected]

Include your Account Number, contact details, a clear description of the problem, and your previous complaint reference number if you have already reported the issue.

For a billing dispute, attach relevant documents or screenshots where useful. K-Electric lists this email as an official customer care contact.

Visit a K-Electric Customer Experience Centre

If your issue needs in person assistance, visit a K-Electric Customer Experience or Facilitation Centre.

Take your latest electricity bill, CNIC, Account Number, and any documents related to the issue. For example, if you are disputing a meter reading, keep clear meter photographs and previous bills where relevant.

This option can be useful for cases that require document verification or detailed discussion.

What Information Should You Keep Ready?

Before registering your complaint, keep the following information available:

  • Your 13 digit K-Electric Account Number
  • Registered mobile number
  • Latest electricity bill
  • Clear details of the problem
  • Photos or screenshots, if relevant
  • Previous complaint reference number, if any

After submitting the complaint, save the reference number, SMS, email, or screenshot. This creates a record of when and how you reported the issue.

How to Follow Up on Your Complaint

Use your complaint reference information when contacting K-Electric again. Depending on the channel used, you may also be able to check the status through KE Live or other available customer service channels.

Do not assume that every complaint has the same resolution time. A billing dispute, meter issue, local fault, and damaged wire may require different checks and procedures.

How to Escalate an Unresolved Complaint to NEPRA

If you have already reported the matter to K-Electric and your issue remains unresolved, you can approach the National Electric Power Regulatory Authority, or NEPRA.

Keep proof of your earlier complaint to K-Electric. NEPRA’s online complaint form asks whether the issue was first reported to the concerned electricity company. Its complaint system also allows consumers to register and track cases.

For Karachi consumers:

NEPRA Karachi
Phone: 021-34893001
Email: [email protected]

NEPRA Head Office
Phone: 051-2013200
Email: [email protected]

For K-Electric complaints concerning unscheduled load shedding or excessive billing, NEPRA also lists: [email protected]

You can also use the official NEPRA Complaint Management System to register or track a complaint.

When escalating a case, keep your CNIC copy, electricity bill, earlier complaint to K-Electric, KE’s reply if available, meter photographs where relevant, and other supporting evidence. These documents may be required depending on the case.

Final Advice

For most routine issues, start with an official K-Electric channel such as KE Live, WhatsApp, 8119, 118, or customer care email. For an electrical emergency, call 118 immediately. Always save your complaint reference and supporting evidence. If the matter remains unresolved, you can use NEPRA’s official consumer complaint process for further action.